Policy

ORDERING INFORMATION

PRICES 

Prices are subject to change without prior notification.

LEAD TIMES

Production times are estimates and subject to change based on current workload, material availability, and unforeseen delays.

• Screen Printing: 8 to 10 business days.
• Embroidery: 8 to 10 business days.
• Digital Printing: 8 to 10 business days.
• Finishing Services: add 1-5 days depending on service and quantity. 
• Banners: 4 to 14 business days.
• Promotional: 10 to 18 business days. Some products may require longer production times.

RUSH PRODUCTION TIME 

An extra charge may be required to expedite an order for completion in less than the normal production time. Please contact customer service each time this service is needed to discuss customer requirements and our ability to meet them given current production conditions. Rush fees may range from 20-50% of the order cost depending on the required turnaround time. Prices may change.

CUSTOMER PROVIDED GOODS 

Allow for 2% or minimum 2 pieces customer absorption of misprints and spoilage on customer-provided goods. Irregular or special customer-provided goods need to be physically assessed before approving decoration. High costing garments such as premium jackets and bags require approval. Spoilage or misprints adhere to the same policy, but there may be additional premium charges applied to delicate or high costing goods. 

INVENTORY SHORTAGES 

If a specified garment or product is out of stock, High Desert Print Co reserves the right to substitute a similar product of equal or higher quality. Customers will be notified of any changes.

REORDERS 

Please reference the most recent purchase order or invoice number. Digital artwork will always be kept on file. Screen of past imprints will be saved for 12 months. Any reorders after a 12-month period require an additional reduced setup charge of $20.00 per screen. Screen setups are waived if orders are placed within the 12-month window and are over our order minimum of 24 pieces. 

Screen prints with 4+ colors require a minimum order of 48 pieces in order for screen setups to be waived. If orders with screen prints of 4 colors or more are re-ordered under the 48-piece count, reduced screen setups will be assessed at $20.00 per screen. Digitized files for embroidery do not expire. Stocked ink colors and thread colors are subject to change without prior notification.

LESS THAN MINIMUM ORDERS

We do not offer less than minimum ordering. Please refer to our MOQ Minimum Order Quantities per service or our sample policy. 

3RD PARTY BILLING 

No extra charges will incur if 3rd party billing account number is used.

MERCHANDISE PACKING 

Split shipments after 4 locations will assess a $4.00 charge per box. For complex apparel pairings of sizes and merchandise types, please contact Customer Service for additional handling charges.

SHIPPING METHOD 

Our primary shipper is UPS. We ship with UPS daily. Requested shipping that is not UPS is required to be requested by the customer on their own shipping accounts. Our default method is Ground shipping. If there are no specific instructions on shipping method, we will proceed with our preferred way. Please specify if you wish to change the shipping method from Ground to another service.

F.O.B. 

California 93254 for all in-house services. Promotional goods via our distribution network will range to anywhere in the United States.

TITLE/OWNERSHIP OF SHIPMENT 

Title passes when merchandise is transferred to a common carrier (UPS, FEDEX, USPS, GSO, ONTRAC, or any other method of transport).

LATE DELIVERY 

Late delivery caused by natural catastrophes, war, acts of terrorism, or carrier delays is not the responsibility of High Desert Print Co.

CANCELLATIONS 

Any cost associated with work completed will be billed accordingly. Artwork services will be billed at $60 per hour. Any ordered garments or apparel will be billed restocking and shipping fees based on our supplier’s charges. Additional time to sort, repack, and process will be billed at $60 per hour. Orders that have already been printed cannot be canceled.

RETURN POLICY

High Desert Print Co assures that our products are of good quality and that measures are taken to eliminate defects in material and workmanship. Please contact High Desert Print Co within 10 days of receipt of the product if there are problems with your order. Custom printed merchandise cannot be returned. If there is a decoration issue that does not align with the production detail and sales order, please contact High Desert Print Co for assessment on printed merchandise. Unimprinted merchandise is subject to a restocking fee and shipment charge.

INDUSTRY STANDARD TOLERANCES

• Print registration tolerance is is typically ±1/16 inch (about 1.5 mm).
• Garment Placement: The placement of the print on the garment (e.g., chest, back, sleeve) usually allows for a±1/4 inch (about 6 mm) tolerance. This tolerance applies to the overall positioning of the design relative to the garment seams, edges, or specified measurements.
• Note that the construction of apparel are sewn by hand and specific dimensions may have slight differences due to the hand-made nature of apparel. 

BLANK SAMPLES

Blank samples (limited) are available in our office for review. You can view our printed retail merchandise in our retail stores as reference as well at no cost.

Specific blank samples can be ordered on request and will be billed at cost, including shipping charges. 

Any purchased samples can be converted to into a bulk order and will be credited on the sales order. Otherwise, samples are non-returnable. 

PRINTED SAMPLES/PREPRODUCTION PROOFS 

Screen printed preproduction samples are $50 per color / per location. This does not include the associated setup charges of $35.00 per screen and the cost of the garment. Embroidery preproduction proofs are $50 per artwork. This does not include the cost of artwork digitization (~$75) and cost of the garment. Preproduction sample costs for promotional goods are on a per-product basis.

 

PAYMENT METHODS

We accept cash, check, and all major credit cards: Visa, Mastercard, American Express. All orders require 100% payment at Order and Artwork approval. Please contact customer service for additional term options and financial assessment.

COLLECTIONS 

Accounts requiring collection will be liable for all associated costs including legal fees, if any. Returned checks will incur a $30.00 charge.

ART INFORMATION

PROOFS AND APPROVALS

Artwork proofs are provided to ensure proper decoration for your order. Proofs can only be approved by signing off to our Order and Artwork approval module via our ordering system. Replying to the proof via email as "APPROVED" or verbal approvals are insufficient. It must be approved through our automated system.

We will not proceed with any new order without an artwork approval. Production turnaround will not start until the order is approved.

Email proof colors will vary based on your computer system or printer. For inks that have associated Pantone colors, please refer to the Pantone Solid Coated Color Book.

By approving the order, you acknowledge the following:

• You accept full responsibility for any errors or omissions in the artwork or procurement.
• All project specifications are correct as entered.
• Garment manufacturer, style number, and quantities for each size are correct.
• Artwork size and placement in inches is correct.
• If artwork size is not specified by the customer,we will size artwork at our discretion.
• You acknowledge that the ink colors specified in the artwork are correct.
• If your order is being shipped, your shipping address is correctly entered on the invoice.

After you approve the job, your order will be sent to production and we are not responsible for any errors or omissions.Failure to review the invoice or artwork proofs before submitting your approval is not a valid reason for return or refund. Please refer to our cancellation policy for more information. 

FILE PREPARATION 

Preferred Formats: Vector files (AI, EPS, PDF) are preferred for screen printing because they maintain resolution regardless of size.

If designing raster (pixel-based) images in Adobe Photoshop, the artwork needs to be at least 300 DPIat the scale of the print and provided in a layered format (PSD, TIFF, PDF) should be at least 300 DPI at the final print size.

Screen Print Colors:HDPC offers a variety of ink colors. We print using standard plastisol inks, which follows the Coated Pantone Matching System. You can choose from our stock inks via our ink sheet. If you have a specific PMS color you need to match, we can custom mix for $35. If you don't provide ink callouts, we will select for you.

Print Detail Minimums:Minimum line thickness for most screen printing applications is ~1pt line thickness (or 0.015 in). Reverse (knockout) prints is ~2pt line thickness (.030 in).Maximum halftone frequency is 55 LPI. 

Embroidery Thread:HDPC offers a variety of stocked threads for embroidery.

Keep in mind there is not an infinite amount of thread options, so be kind when trying to perform an exact color match.

In addition, our satin threads have a shine which in any light or angle, variably adjusts the look/color/shade. These elements give variance to the look and even a perfect match at certain angles may not look 'perfect'. 

SPOT COLOR & HALFTONES

In screen printing, we convert gradients into tiny dots in order for the ink to pass through the mesh of the screen. We use tiny dots (in the ranges of 35 to 55 LPI) to translate a gradient effect. Keep in mind the mechanical print process is NOT the same as what you see on a digital screen and there is fidelity loss due to the print medium. Ranges between 1%-15% and 85%-99% have issues holding details in screens and in the print due to limitations with halftone imaging and dot gain. 

IMPRINT & LAYOUT SIZE

If not specified, High Desert Print Co will use its expertise to layout customers' artwork and copy in the most attractive manner. Printed merchandise cannot be returned if layout was not specified and discounts cannot be given.

DEFINITIONS

SCREEN PRINTING

Screen Printing is the primary form of apparel decoration. Screen Printing is the process of passing ink through a stenciled, emulsion coated silkscreen directly onto the surface of a product. Its mechanical process allows for efficiencies in cost and production, allowing for intricate perfection on a bulk scale.

EMBROIDERY

Embroidery is the process of stitching logos and/or text via thread onto garments directed by a digitized version of the image.  Embroidery is a great alternative to screen printing if are you are still looking to add value to your garments.  Contrary to popular belief, it is also a cost-effective solution to your branding.  Unlike screen printing, the number of color threads used does not necessarily increase the price.  Often, customers prefer the style of embroidery for a clean, professional look. Popular products to embroider are sport shirts, polos, and jackets.  Embroidery is the primary and most customizable form for caps and other headwear.

HEAT TRANSFER

Heat transfer application is the use of an industrial grade, pressure loaded heat press to transfer specially made materials onto fabric.

DIRECT TO FILM TRANSFER

Waterbased, full color heat applied transfers. 

DIGITAL BANNER PRINTING

Large format CMYK inkjet printers are used to print directly onto assorted rolls of vinyl material. The full color printing allows for unlimited customization and full bleed.