Hot Tips for Ordering

We want to make your ordering process as smooth and efficient as possible. To ensure that we can provide you with an accurate quote and deliver the best quality product, please follow these guidelines when submitting your order. The more details you provide upfront, the faster we can process your request and the fewer back-and-forth communications will be needed.

1. General details
2. Garment information
3. Artwork prep
4. Print/Emb details
5. Additional info

Critical Order Information:

• Due Date: Specify the date you need your order by. Rush orders may be accommodated, but advance notice is critical so we can plan logistically.
• Contact Information: Ensure that your contact details are up-to-date: Organization, primary contact name, email, and phone number for any questions or clarifications.
• Quantity: Provide the total number of garments in your order, including a breakdown by size and color.
• Pickup or Ship to: Let us know where you want to pick up (Isla Vista or Upper State) or if we're shipping, we need the full address where the completed order should be shipped.
• Shipping Method and Considerations: If we're shipping, we aim to ship UPS Ground for the most economical option. We can always expedite shipping, however, it becomes costly with heavy boxes or multiple shipments. Please account for transit days and note that shipping time is not part of our production days. We also aim to ship a day early so that your order arrives a day early (if we have the production flexibility). Sometimes the shipping gods are not in our favor and if there's a weather event or shipping except, it gives us an extra day to meet your deadline. Lastly, keep in mind a package set to arrive to you on the day of your event may arrive at the end of the day. We cannot control when your delivery arrives, so please advise if there is a firm time you need it on your firm date so we can plan for delivery the day prior.

Key Details to Include:

• Garment Type: Specify the type of garment and any other pertinent details. If you need help with selecting items, check out our Good, Better, Best page for our most popular items we use!
• Brand and Style Number: If you have a specific brand and style in mind, such as Gildan 5000 or American Apparel 2001, please provide the exact brand and style number. This ensures we order the correct garments.
• Color and Sizes: Indicate the color(s) of the garments and provide a size breakdown (e.g., 10 Small, 15 Medium, 20 Large).

Submitting the Right Artwork:

• File Format: We prefer vector files like AI, EPS, or PDF for the best quality. If your artwork is raster based, we require layered PSD files at a minimum of 300 DPI at the scale of the print size. For certain products, a PNG or JPEG file at 300 DPI or higher are acceptable, but it requires our review.
• Color Specs:We use PMS Solid Coated (Pantone Matching System) colors for exact color matching. For both screen printing and embroidery, we have stock colors that is simple and easy to choose from. Providing Pantone callouts isn't always necessary- if you are looking for close colors and don't need a perfect match, we most likely have what you need. Sometimes, a brand requires a close match to their brand colors where providing a PMS color helps.

HDPC Stock Ink Sheet
HDPC Stock Thread Chart

• Artwork Size: Specify the exact dimensions you want the artwork to be printed. This includes the height and width in inches. If you want us to size your art, just let us know and explain what you're looking for ("we want a standard size left chest print and a standard large back print").

• Placement Details: Indicate where the artwork should be placed on the garment (e.g., front center, back top, sleeve). Please include any specific measurements from seams or edges if needed.
• Design Complexity: If your design includes fine details, gradients, or special effects like halftones, please let us know so we can prepare the screens accordingly.

Ensuring Accurate Prints:

• Number of Colors: List the number of colors in your design. This helps us determine the number of screens required or thread colors and the complexity of the job.
• Decoration Method: Tell us whether your order is screen printing, embroidery, or a product like a banner/promotional item.
• Special Effects: If your design includes special effects like metallic inks, glow-in-the-dark, or puff inks, be sure to specify this. These effects can enhance your design but may require additional setup or materials.
• Sizing & Placement: Be specific about the size of the print and its placement on the garment. For example, "10 inches wide centered on the front" or "3 inches wide on the left chest."

Helpful Extras:

• Mockups: If you have a mockup or visual of how you envision the final product, include this with your submission. It helps our team understand your vision and execute it accurately. We always take the art and reproof on our own production proofs to make sure we're translating the idea correctly.
• Budget Considerations: If you have a specific budget in mind, let us know. We can suggest ways to maximize your order while staying within budget.
• Notes & Instructions: Any additional notes or instructions that could assist us in fulfilling your order should be included. The more information, the better!

If you have all this information ready, you can send us an email to orders@highdesertprint.com, or submit a quote request via the links below.